Our work begins as soon as we commence the first session with our clients.
If the client wishes to reschedule their first consultation, we will be more than happy to assist in finding a time that works best for the client, at no extra charge. We ask our clients to send us any request to reschedule at least 48 hours prior to the original appointment time.
If the client decides not to proceed BEFORE their first appointment, we will issue a full refund within 14 business days, no questions asked!
If the client decides to not proceed with their selected service(s) AFTER their first appointment, we will, unfortunately, be unable to issue a refund due to the fact that every time a client purchases any of our services or packages, we reserve time in our company calendar for your project, which is billable time we can't schedule, and our work begins immediately after the first meeting.
However, we understand that circumstances can change, so we highly encourage all our clients to get in touch with us directly at info@maple-road.ca for any inquiries regarding refunds or services.
Refound for the mentorship program
Refund Policy: Refunds will only be processed if the client decides to cancel the first meeting with at least 24 hours notice. Any other refund requests will be analyzed by the company on a case-by-case basis.
Responsibility Disclaimer: Maple Road and the mentor are not responsible for any decisions or consequences related to the mentee's immigration process. By participating in the mentorship program, mentees understand and acknowledge that the mentorship sessions must be completed within the stipulated 60-day period.